Privacy Policy

Effective Date: 5.8.2025

Norfolk Heating Services ("we", "us", "our") is committed to protecting the privacy and security of our website visitors and customers. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website hosted on the Wix platform.

1. Information We Collect

We may collect and process the following data:

Personal Information: Name, phone number, email address, and postal address submitted via forms (e.g. contact, quote requests).
Technical Information: Browser type, device type, IP address, pages visited, and time spent on site (collected automatically via Wix and third-party analytics tools).
Cookies and Tracking Technologies: Used to improve user experience and gather website analytics. You can manage cookie preferences via your browser settings.

2. How We Use Your Information

Your information is used to:

Respond to inquiries and provide heating services
Send updates or follow-ups if requested
Improve our website, services, and customer experience
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. We may share information with:

Service providers (e.g. Wix, analytics platforms, email systems) for website functionality
Legal authorities, if required by law

4. Data Storage and Security

Your data is securely stored on Wix’s servers and protected with industry-standard security measures. We retain data only as long as necessary for the purposes set out in this policy.

5. Your Rights

Under UK data protection laws (including GDPR), you have the right to:

Access, update, or delete your personal data
Object to or restrict certain types of processing
Withdraw consent for communications

To exercise your rights, contact us at: Email: NorfolkHeatingServices@gmail.com, Phone: 07799879303

6. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the effective date updated accordingly.

7. Contact Us

If you have questions or concerns about your privacy, reach out to: Norfolk Heating Services on NorfolkHeatingServices@gmail.com.